Physiotherapy
What to expect with Physiotherapy
If you have never had physiotherapy or visited us before it can be quite daunting to tell a stranger about you pain and problems. Everyone in the Physio-Answers team you deal with throughout your journey will endeavour to make you as relaxed, comfortable and informed as possible and we welcome any questions or concerns you may have at any time.
The following information will give you an idea of what to expect and how to prepare for your initial assessment and treatment. This will assist us in our goal of helping you achieve the best possible outcome from your physiotherapy.
Preparing for your initial consultation
After you book your initial appointment we will send you a confirmation e-mail with the details. You also receive a reminder the day before your appointment.
So we can examine you effectively and allow the most comprehensive and accurate assessment of your condition it is important to bring some comfortable clothes that make it easier for the therapist to examine the affected area. Shorts or sweat pants and a vest are appropriate. Jeans are not good as they are quite restrictive.
Also bring with you any relevant operation notes, investigation results, medication information etc.
On arrival we will ask you to complete our registration form.
If you are claiming through an insurance company we will need your policy details and perhaps a referral letter.
Your Assessment
Your initial appointment allows time for a comprehensive assessment and treatment.
When you see the physiotherapist they will initially ask you a variety of questions regarding:
- Your symptoms, lifestyle, health, and work
- When and how the problem started
- What makes it better or worse
- What it prevents you doing and how that impacts on your life
- Your expectations of physiotherapy
The physiotherapist will then examine you. This may not be confined to the area of pain or injury but may include other areas that are causing or contributing to the problem. For instance the neck can cause pain in the hand. The physiotherapist will explain what they are doing and ask you how it feels as they perform different tests.
Rest assured that physiotherapists are not here to make your problem more painful! Our examination will take into consideration your level of pain and the techniques and tests used will be adjusted accordingly.
Understanding Your Assessment
At the end of your initial assessment we will discuss our diagnosis and your treatment plan.
We then begin the treatment plan which may include physio for pain relief, increasing movement, relaxing muscles, providing rehabilitation aids and exercises.
We believe that if you understand your problem and its causes then you can contribute more effectively to your own recovery.
Finally, if the problem is not appropriate for physiotherapy or if further investigations are necessary we will advise you accordingly and refer you on as appropriate.
What people say about us
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Lubna Nshewat3 November 2026
Leena is an absolutely amazing physiotherapist! She is incredibly friendly, caring, and professional. After visiting other places where my problem wasn't properly identified, she was able to quickly understand the issue and provide the right treatment. You can genuinely see how much she loves her work and cares about her patients. She puts her heart into everything she does, making sure everyone receives the best possible care. The centre is also very well-maintained and professionally run. Highly recommended! ❤️Posted on Google![]()
Jane Barham1 November 2026
I’ve had three sessions with Basil (at Southend branch) so far and I’m really impressed. Basil put me at ease straight away, and his balance of professionalism, clear explanations, and respectful care stood out. The hands-on work was always appropriate, and he explained exercises clearly, so I knew what to do at home. I’ve made great progress already and I’m now playing football without and pain at night. Professional, kind, and highly recommendedPosted on Google![]()
Muhammad Hasher30 October 2026
I had appointment with leena and i highly recommend her she is sooooo nice and she guide me very well about my shoulder and neck injury i highly recommend her thankyou !!⭐️⭐️Posted on Google![]()
Wayne H28 October 2026
Joe has been brilliant at helping to ease my tennis elbow, utilising Acupuncture and advising some simple exercises to slowly build up the strength in my elbow again.Posted on Google![]()
AJ D28 October 2026
I came to Physio Answers with back and shoulder pain.. Joe Chamberlain was great, we talked through the issues and then set about options for how to improve my situation. A combination of strength exercises and some amazing tips and tricks has helped be greatly. The hands on treatments were super helpful as well, massage, trigger point release and acupuncture. Would absolutely recommend Joe if you’re having any issues!Posted on Google![]()
Angie Dulwich27 October 2026
Ann was incredible kind compassionate and really helped me after I was injured in a fall. She helped me start to feel better after 4 weeks in agony start to have hope for a slow recovery and gave me lots of amazing advice. I dont live in the area but I wouldnt hesitate to travel to see Ann again. Brilliant totally recommend xxPosted on Google![]()
Trevor “Daddy Gripper” Marquis21 October 2026
Good quality treatment and exercises to do at home and the gym.Mobility is much better, pain has reduced significantly.Very professionalPosted on Google![]()
isobel yeomans17 October 2026
Requested last minute appt same day for neck pain and suspected muscle spasm. Basil was really friendly and helpful. As this was my first physio session, he explained the assessment process and ensured he got accurate information about my pain and anything that may have contributed towards it. He then used posture exercises and hands on examination to confirm the problem. Given I only had a 45 minute appt, Basil ensured he provided some hands on treatment to massage the area and also did some assisted stretches which helped me to get more movement in the area. I was also left with some exercises to complete. Basil explained everything patiently making sure I understood the problem and treatment and made sure I was comfortable throughout. Friendly reception staff to book appt also and accommodate a same day appt request. Would recommend to anybody needing treatment!Posted on Google![]()
Harold Adeniyi5 October 2026
I honestly cannot recommend Kajal highly enough! I came to her after dealing with nerve issues in my neck which were causing me a lot of pain, tingling and genuinely quite a bit of distress. At the time, I was really worried about whether I would get back to feeling normal again. Over the past 9 weeks, Kajal has been absolutely wonderful. She was incredibly knowledgeable, patient and reassuring throughout the whole process. She always took the time to explain what was going on, why we were doing certain exercises and what I could do myself to help with my recovery. What I appreciated most was how much confidence she gave me throughout the process. I never felt rushed or like I was just another appointment. She genuinely cared about my progress and adjusted things along the way based on how I was responding. I’m now back to 100% and completely pain free, which honestly feels amazing considering where I started. Kajal has been brilliant from start to finish and I’m incredibly grateful for all of her help. If you’re looking for a physio who is knowledgeable, caring, encouraging and genuinely invested in getting you better, I could not recommend her more highly. Thank you so much, Kajal!Posted on Google![]()
Daniela Montes3 October 2026
Five stars for Basil at Physio-Answers Southend. Basil truly listens and understands how stress and burnout manifest physically. His treatment made a massive difference in releasing the pain and stiffness in my body. I feel so much lighter and more comfortable.