What to expect with Physiotherapy

If you have never had physiotherapy or visited us before it can be quite daunting to tell a stranger about you pain and problems. Everyone in the Physio-Answers team you deal with throughout your journey will endeavour to make you as relaxed, comfortable and informed as possible and we welcome any questions or concerns you may have at any time.

The following information will give you an idea of what to expect and how to prepare for your initial assessment and treatment. This will assist us in our goal of helping you achieve the best possible outcome from your physiotherapy.

physiotherapy knee pain or woman with therapist f 2022 12 29 04 26 13 utc

Preparing for your initial consultation

After you book your initial appointment we will send you a confirmation e-mail with the details. You also receive a reminder the day before your appointment.

So we can examine you effectively and allow the most comprehensive and accurate assessment of your condition it is important to bring some comfortable clothes that make it easier for the therapist to examine the affected area. Shorts or sweat pants and a vest are appropriate. Jeans are not good as they are quite restrictive.

Also bring with you any relevant operation notes, investigation results, medication information etc.

On arrival we will ask you to complete our registration form.

If you are claiming through an insurance company we will need your policy details and perhaps a referral letter.

Your Assessment

Your initial appointment allows time for a comprehensive assessment and treatment.

When you see the physiotherapist they will initially ask you a variety of questions regarding:

The physiotherapist will then examine you. This may not be confined to the area of pain or injury but may include other areas that are causing or contributing to the problem. For instance the neck can cause pain in the hand. The physiotherapist will explain what they are doing and ask you how it feels as they perform different tests.

Rest assured that physiotherapists are not here to make your problem more painful! Our examination will take into consideration your level of pain and the techniques and tests used will be adjusted accordingly.

At the end of your initial assessment we will discuss our diagnosis and your treatment plan.

We then begin the treatment plan which may include physio for pain relief, increasing movement, relaxing muscles, providing rehabilitation aids and exercises.

We believe that if you understand your problem and its causes then you can contribute more effectively to your own recovery.

Finally, if the problem is not appropriate for physiotherapy or if further investigations are necessary we will advise you accordingly and refer you on as appropriate.

What people say about us

Posted on Google Google
Harold Adeniyi profile picture
Harold Adeniyi
5 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I honestly cannot recommend Kajal highly enough! I came to her after dealing with nerve issues in my neck which were causing me a lot of pain, tingling and genuinely quite a bit of distress. At the time, I was really worried about whether I would get back to feeling normal again. Over the past 9 weeks, Kajal has been absolutely wonderful. She was incredibly knowledgeable, patient and reassuring throughout the whole process. She always took the time to explain what was going on, why we were doing certain exercises and what I could do myself to help with my recovery. What I appreciated most was how much confidence she gave me throughout the process. I never felt rushed or like I was just another appointment. She genuinely cared about my progress and adjusted things along the way based on how I was responding. I’m now back to 100% and completely pain free, which honestly feels amazing considering where I started. Kajal has been brilliant from start to finish and I’m incredibly grateful for all of her help. If you’re looking for a physio who is knowledgeable, caring, encouraging and genuinely invested in getting you better, I could not recommend her more highly. Thank you so much, Kajal!
Posted on Google Google
Daniela Montes profile picture
Daniela Montes
3 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Five stars for Basil at Physio-Answers Southend. Basil truly listens and understands how stress and burnout manifest physically. His treatment made a massive difference in releasing the pain and stiffness in my body. I feel so much lighter and more comfortable.
Posted on Google Google
Jasmine Su profile picture
Jasmine Su
29 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The clinic is located right near a bus stop, very easy to get to. I have my sessions with Kajal and she is great and patient. She releases the pain and tensions for me effectively and explains to me how the muscles connect to each other so that I don’t just feel the issues but also understand them. Progress and improvement are evident!
Posted on Google Google
Baber Alam profile picture
Baber Alam
24 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Leena has been extremely helpful over the past months providing the most appropriate exercises /physio for my needs. I have made significant progress and Leena has also provided general advice and tips for exercises which is very much appreciated. Accupuncture has been a beneficial addition, and it's something which I thought wouldn't work but have been surprised of the results.
Posted on Google Google
George Pierpoint profile picture
George Pierpoint
23 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Joe is great; super encouraging, sympathetic and knowledgeable. Highly recommend.
Posted on Google Google
Richard Sands profile picture
Richard Sands
21 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Spot on treatment sorted my back in one session also identified Achilles issue in new treatment session great service
Posted on Google Google
Vicki Gamblin profile picture
Vicki Gamblin
12 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Am visiting for a short time and had neck issues so came to see Basil. He was very amenable, knowledgeable and friendly. I left 45 mins later feeling much better. Would definitely recommend him as a therapist.
Posted on Google Google
Lois Scarth profile picture
Lois Scarth
8 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I had Kajal for 6 sessions and I would 100% recommend. She has been very thorough in figuring out what was wrong with my knee and what exercises I need improve it and the massages have been great (even when slightly painful!)
Posted on Google Google
Archie profile picture
Archie
3 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Molly really helped me sort out my knee. She’s such a smart and experienced Physiotherapist. She’s incredibly knowledgeable, and had a really good understanding of my legs, and what I needed to work on. I more than highly recommended!!!
Posted on Google Google
Priyesh Patel profile picture
Priyesh Patel
2 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I had three sessions with Leena for some neck pain and she helped me with stretches, acupuncture and massage. She was friendly and knowledgable. I would highly recommend her services!